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Technical

BAKO North Western Group Technical Services

 

The requirements for compliance to current and future Food Quality Standards and legislation are becoming even more complex and demanding and this is likely only to intensify. We fully understand the importance of delivering technical documentation and information to our customers and, in order to assist in this compliance, BAKO North Western Group have an established Technical Department based at Preston, which has the knowledge and expertise to ensure you technical requests are dealt with fully and in a timely manner.

Product Specifications

Specifications are available for all stock lines. BAKO Select products are available in our own format and all other products are in the relevant suppliers own format.

The easiest and quickest way to obtain a specification is from our website, www.bakose.co.uk In order to access this area of the site, you will require a login. To open a RETAIL account please go to the "My Account" link and register your account. BAKO South Eastern Trade customers can apply for an online login by e-mailing LoginRequest@bakose.co.uk

You can also request specifications by contacting the Technical Department by phone on 01772 664341 or by filling out the contact form on the top left hand side of the page.

Finally,  you can also request specifications via Customer Services on  0208 417 0540 who will direct your response through to the Technical Department.

We aim to respond to all standard requests, made during office hours, within 24 hours. However, multiple specification requests or specification requests for non-stock lines 'specials' may take a little longer.

BAKO Select Data Sheets

For your convenience we have created a data sheet for all of our BAKO Select Range. These documents, although not full technical specifications, contain the majority of technical information requested by customers. These can be viewed and printed via the BAKO Select Website - www.bakoselect.co.uk

Please be aware we are unable to record any data sheets downloaded via www.bakoselect.co.uk and would ask that you request a full specification via any of the methods previously mentioned to ensure that your details are logged and any subsequent changes to the specification are forwarded to you automatically.

Other Technical Requests

Customers requiring information additional to specifications such as BRC Certificates, HACCP, TACCP and specific policies, for example Allergen and GM, can also be obtained through our Technical Department. These requests may take longer to resolve as some documents may not be held by BAKO and have to be requested from the relevant supplier. In such circumstances, the Technical Team's response is reliant on the supplier's response time, however the Technical Team shall endeavour to ensure you do not wait an excessive amount of time and that you are kept updated through the process.

Again you can request this information by contacting the technical department by phone on  01772 664341 or by filling out the contact form on the top left hand side of the page.

Please note that complex requests, for example where customers require specifications or Supplier Audit Questionnaires to be completed in their own format may require a considerable amount of time to resolve. This also depends on the number of products and/or suppliers involved. In these situations, the blank documents have to be sent to the respective supplier/manufacturer, for their own Technical Team to complete. Invariably these departments have their own busy schedules and this information may not be available for up to 3-4 weeks. The Technical Team shall endeavour to ensure you do not wait an excessive amount of time and that you are kept updated through the process. Please note, unfortunately some suppliers refuse to complete third party documents and in that situation we shall be unable to assist.

If there are any areas of this communication you are unsure of or require further clarification please do not hesitate to contact the Technical Team, who will be more than happy to help.